Questions, answered
Shipping, returns and how to use each product. Can't find it here? Send us a message.
Is shipping really free?
Yes. Every order ships free, with no minimum spend.
What is the 30-Day Comfort Guarantee?
If you've used a K2K product as directed and it didn't work for you, contact us within 30 days of delivery. We'll make it right with a replacement, store credit or a refund, even if the product has been opened. The guarantee covers one unit per product per customer.
Can I return something I haven't opened?
Yes. Unopened products in their original sealed packaging can be returned within 30 days of delivery for a full refund. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
Which products can I reuse?
The Migraine Relief Cap can be refrozen or rewarmed whenever you need it, and the Silicone Scar Sheets can be washed and reapplied many times. Sleep Patches are single-use: apply a fresh one each evening.
How do I use the Migraine Relief Cap?
For cold, place it in a sealed bag and freeze for 1 to 2 hours. For warmth, microwave for 10 to 15 seconds at a time and test the temperature on your wrist first. Wear it for up to 20 minutes at a time.
How do I use the Sleep Patches?
Apply one patch to clean, dry, hairless skin such as the inner wrist, shoulder or upper arm, about 30 minutes before bed. Remove it in the morning and don't reuse it.
How do I use the Silicone Scar Sheets?
Clean and dry the skin, cut the sheet to size, remove the backing and apply the sticky side smoothly. Wear for several hours a day and build up gradually. Use only on fully closed, healed skin.
Who should check with a doctor first?
Sleep Patches are for adults only and aren't recommended during pregnancy or while breastfeeding. If you take medication or have any health concerns, check with a doctor before use. Our products aren't intended to diagnose, treat or cure any medical condition.
How do I get in touch?
Use the form on our contact page. We're a small team and we read every message.
The 30-Day Comfort Guarantee
Used it as directed and it didn't work for you? Tell us within 30 days of delivery and we'll make it right with a replacement, store credit or refund, even if it's been opened.